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Consumer Rights and Remedies



The following links are designed to help answer some of your questions relating to the purchase of consumer goods and services. The resources listed below contain general legal information that should not be used as a substitute for specific legal advice. Please remember that the law is always changing through actions of the courts and the Legislature.



OSB Tel-Law Links:



OSB Legalinks Cable Show:



Other Resources:


Oregon Department of Justice
(877) 877-9392


The AG's Financial Fraud/Consumer Protection Section offers a variety of consumer information programs and publications. It can sometimes help injured consumers resolve their complaints with businesses by mediating and helping them get their money back. The website has a widely-used public database of complaints against specific businesses.


www.oregonattorneygeneral.gov


Oregon Insurance Division

Contact a consumer advocate here, or file a complaint related to various kinds of insurance in Oregon.


http://insurance.oregon.gov/consumer/consumer.html


Federal Trade Commission's Office of Consumer Protection

Find practical information on a wide variety of consumer topics to help avoid rip-offs and exercise your consumer rights.


www.ftc.gov/bcp/consumer.shtm


Better Business Bureau

Basic consumer information plus directory of affiliated branches nationwide.


www.bbb.org